Terms & Conditions
Terms & Conditions
Please read and ensure you agree to the following before purchasing from the site.
The longevity of hair colours sold here are dependent on your hair's colour and condition as well as environmental factors such as exposure to sunlight and as such we cannot guarantee that they will last for any specific time period and permanence stated on the site should be taken as a guide. Previous hair colours will affect the end result so please consider this before colouring, especially where attempting to bleach dyed black hair. Always do a strand and sensitivity test before use. Colour swatches shown on the site should be taken as a guide only and therefore you should always perform a strand test before applying the colour to determine the end result.
HairCrazy will take no responsibility for any unexpected results or adverse effects caused by using the products sold on this site, nor will it be held responsible for damage to textiles or surfaces which may be caused through the use of the products sold here.
Always read the manufacturers instructions before use. Hair dyeing information provided on this site or through correspondence with us is intended only as a guide and should not be interpreted as professional advice. If in doubt please seek professional advice.
We have a listing of ingredients and precautions for the products sold on this site. Please read these before purchasing any products. If you have any problems finding ingredients or precautions for a product please contact us and we will be happy to help. Always check the products packaging for an up-to-date ingredients list before use.
For orders outside the UK please check the ingredients list for any substances which may be prohibited in your country as HairCrazy will not be held responsible for ensuring the products are legal in your country.
Please take out additional insurance if your order total (including postage costs) is above £25. Overseas customers should choose "International Signed For" shipping option for valuable orders rather than standard airmail. If you fail to take out this additional insurance and your package is lost or damaged will not be able fully compensate you. If you have queries about this service please contact us as soon as you place your order.
All cheque and postal order payments must be made in UK Pounds Sterling (GBP). Refunds by cheque can only be repaid in GBP.
When returning items it is your responsibility to ensure they are received by us in good condition. You must email us in advance of returning the item(s). We recommend you use Recorded Delivery for small items and Special Delivery for higher valued returns. Please ensure the items are well packed to avoid damage. Returned items must be in a brand new and complete state with no outer packaging, stickers, lids or nozzles removed. If the product has been opened or damaged in any way we will be unable to provide a refund. For full details please see our shipping policy.
Please ensure that your address is full and correct as we cannot refund or replace items sent to an address incorrectly entered by the customer. UK orders must make sure both the house number/name and street name are present along with the post code. We do not use a postcode checker so entering your house number and post code may not be sufficient.
In the event that an order is returned or lost due to the customer's fault, e.g. customer failed to collect from sorting office or incorrect/incomplete address, HairCrazy will refund the value of the goods only or request that the customer pays the postage costs for re-sending the order.
Haircrazy.com cares about your privacy. We will never share your details with a third party.
When you browse through our site we collect some basic information about your computer and connection for security purposes. It is also useful for us when designing the site to ensure browser compatibility.
If you choose to purchase an item we will ask you for more information including:
- your name and address for delivery of your order and for billing
- your email address and telephone number so that we can contact you (we usually only contact by e-mail); - a log-in and password which allows you to log in to update your details, see how your order is progressing and to have an address book for deliveries
We will give you the option to choose if you would like to receive email from HairCrazy about new products and special offers. If you would like to receive these solicitations simply check the appropriate boxes. You can choose to stop participating at any time simply by changing your preferences once you have logged in to your account.
Changing and Updating personal information
Consumers can change all personal account information by going to the My Account section of Haircrazy.com. You can change your address, telephone number, email address, password as well as your privacy settings.
We will keep the information about you and your purchases for as long as you remain our customer. We never store sensitive data such as credit card or banking details. We will not pass your personal information or order history information on to anyone.
If you have any questions about the conditions above please feel free to contact us.